Privacy Policy
Last Updated: November 19, 2020
Lena Cole LLC (referred to as “Lena Cole,” “we,” “us,” or “our”) is committed to maintaining privacy protections for its users. For purposes of this Privacy Policy, the “Website” refers to this Lena Cole LLC website.
This Website is intended solely for use in the United States.
This Privacy Policy (“Policy”) describes the types of information collected when you access our Website, how we use the information, how we share it, how it's protected, and the choices you have regarding your information to assist you in making informed decisions when using the Website. If you do not agree to the terms of this Policy or our Terms of Use, please do not use the Website.
“Service” refers to our services accessed via the Website, in which users can browse our Website, and contact us regarding inquiries or information about the services we provide.
“You” or the “User” refers to you, as a user of our Website or our Service.
By accessing our Website, our Service, or by providing information to us in other ways, you accept our Privacy Policy and Terms of Use, and you consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.
INFORMATION WE COLLECT
As you browse and/or use the Website we may collect and store information about you and the services you use. The information we may collect falls into two categories: (1) “Non-Personal Information”; and (2) “Personal Information.”
Personal Information is information that identifies you or that we can associate with you. Personal Information may include contact information such as your name, email, address, and telephone number, which you choose to submit to us, such as through the Contact page on the Website.
Non-Personal Information is information that we do not use to personally identify you, such as anonymous usage data, general demographic information, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and/or as you browse the Website.
INFORMATION COLLECTED VIA TECHNOLOGY
In an effort to improve the quality of our Service, we may collect information provided to us by your browser, software applications, or service providers when you view or use the Service and/or Website, open emails we send, click links within the emails we send, or interact with our Website in any way. This information includes:
Usage and Device Information - We may collect information about your tablet, computer, phone, or any device (“Device”) used to access the Website. This information includes the website you came from (known as the “referring URL”), the type of browser you use, the Device from which you connected to the Website, mobile ad identifiers (for example Android AdID or Apple IDFA) the Device’s screen size or resolution, the bounce rate, conversions, conversion funnels, your operating system, your internet service provider, your internet protocol (“IP”) address, the time and date you viewed the Website, the duration you viewed the Website, and the web pages of our Website that you view. We may collect this information using cookies, so-called fingerprinting technology, or other technologies, further described in the section titled “Cookies and Similar Technologies”.
We may use both persistent and session cookies; persistent cookies remain on your computer for a fixed period after you close your session and until you delete them, while session cookies expire when you close your browser. For example, we store a persistent cookie to remember your cookie settings on our Website.
Location Information - We may collect information about the location of your Device, such as information that identifies your Device’s approximate location based on a browser or your IP address. We collect this information to analyze and improve our Website, and help us understand how our Service is being used.
COOKIES AND SIMILAR TECHNOLOGIES
We may use a variety of technologies to collect information about your device and your use of the Website. These technologies include cookies, JavaScript and so-called fingerprinting technologies.
Cookies are small pieces of data stored on the user’s Device. Cookies are sent to a User’s browser from our servers and are stored on the Device’s hard drive. Sending a cookie to a User’s browser enables us to collect information about that User and keep a record of the User’s preferences when utilizing our services, both on an individual and aggregate basis.
Fingerprinting technology does not require placing any cookies, files or technology on your device. Fingerprinting relies on your device’s technical attributes and combines them to identify your device as a unique device and allow for reliable analytics.
JavaScript are code snippets that are embedded in the Website or web pages.
The types of cookies and technologies we use are:
Essential - Some of these technologies are necessary to operate the Website, use Website features, and provide security features for the Website.
Performance - Some of these technologies monitor and analyze the performance, operation and effectiveness of the Website. This information is collected to show the User interacts with our Website. None of this information is used to identify the User. The data is aggregated and, therefore, anonymized.
DO NOT TRACK SIGNALS
At this time we do not respond to browser “Do Not Track” signals.
CHILDREN’S PRIVACY
The Website is not intended to be used by anyone under the age of 13. We do not knowingly collect or solicit information from anyone under the age of 13. If you are a parent or guardian and believe we have collected such information about your child, please contact us at info@lenacolellc.com.
HOW WE USE YOUR INFORMATION
How We Use Your Personal Information - We may use your personal information to communicate with you, follow up with you after phone calls, emails, or chats, provide customer service, provide other services to you, send emails regarding invoices, orders, products, or services, personalize our communications with you, send personalized promotions, and provide you with services you have requested. For example, when you submit information to us through the contact page on our Website, we will use the information you submit to respond to any inquiries or requests.
How We Use Non-Personal Information - We may use non-personal information to analyze our Website, help determine how the User uses our Website, and improve our Website. We may also provide non-personal information in aggregate form to third parties about how our User’s collectively use the Website.
HOW WE SHARE YOUR INFORMATION
How We Share Your Personal Information - Except as otherwise stated in this Policy, we do not sell, trade, rent or otherwise share your Personal Information with third parties without your consent. We do share Personal Information with third parties who are performing services for Lena Cole LLC, such as the servers for our email communications who are provided access to the User’s email address for purposes of sending emails from us or third-parties that assist in operating the Website.
We may share Personal Information with third parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Use, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy.
How We Share Non-Personal Information - We may share Non-Personal information with third parties and/or service providers to help us improve the Website, and analytics services. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Website.
HOW WE MAY ALLOW THIRD PARTIES TO COLLECT YOUR INFORMATION
When you use our Website, we may allow third parties to collect usage and device information and approximate location information based on the User’s IP address through cookies and similar technologies. Third-parties collect this information to help us understand how our Website is used and measures User engagement with our Website, including the Device used to access the Website, the “referring URL”, the type of browser you use, the Device from which you connected to the Website, mobile ad identifiers, the Device’s screen size or resolution, the bounce rate, conversions, conversion funnels, your operating system, your internet service provider, your IP address, the time and date you viewed the Website, the duration you viewed the Website, and the web pages of our Website that you view.
HOW WE PROTECT YOUR INFORMATION
We implement security measures designed to protect your information from unauthorized access, disclosure, or misuse. To protect your information we use encryption using Secure Socket Layer (SSL) software. However, no data transferred over the Internet is completely secure. These measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Website, you acknowledge that You understand and agree to assume these risks.
RETENTION OF YOUR PERSONAL DATA
We retain your personal data for as long as necessary to fulfil the purposes described in this Policy, including record retention and enforcing our agreements, unless otherwise required or permitted by law. When Personal Information is no longer needed, or after legal authority to retain it has expired, Personal Information will be destroyed.
YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
Upon request we will provide you with information about whether we hold any of your personal information and how it is used, by contacting us as described in the Contact Us section below. As required by law, for other record keeping purposes, enforcing our agreements, and for defense of legal rights, we are unable to completely delete personal information from our internal records.
You may have the right to request: (1) access to your personal information (including, the categories of data we collect, which is also stated in this Policy; (2) information about our processing purposes; (3) duration of storage of your personal information; (4) an electronic copy of your personal data; (5) correction of your personal data if it is incomplete or inaccurate; (6) erasure or restriction of your personal data in certain circumstances as provided by applicable law; (7) lawful steps to lodge a complaint with authorities; and (8) the recipients of which your personal information has been disclosed or will be disclosed to. We will not discriminate against you for choosing to exercise these rights. We do not sell your personal information. We will verify your request either through a message sent to the email address you have provided to us and/or by asking you to provide information matching what we have for you within our systems. You or your authorized agent may request to exercise your rights. Before we can act on a request from your authorized agent, we may require verification of your identity and proof from the authorized agent that they can act on your behalf.
LINKS TO OTHER WEBSITES OR APPS
This Website may contain links to other sites, or may link from other sites, that are owned and operated by third parties, and which may have their own privacy policies and terms of use. As part of our Service, we may provide links to websites or applications. However, we are not responsible for the privacy practices employed by those websites, apps, or the information or content they contain. This Privacy Policy applies solely to our Website and we are not responsible for the actions, content, privacy policies, and terms of use of third party websites or apps. This Privacy Policy does not apply to websites owned or operated by third parties, or your use of a third-party website or app accessed by selecting a link on our Website or otherwise. To the extent that you access our Website through a third-party website or app, or click links to other sites or apps, the third-party website or app may have separate privacy statements and terms concerning your use or access to their site or service. Please read the privacy statements and terms of use of any other websites or apps before proceeding to use them.
CHANGES TO OUR PRIVACY POLICY
This Policy went into effect on the “Last Updated” date posted on this page. We reserve the right to change this Policy and our Terms of Use at any time. We will notify you of any changes to our Privacy Policy by placing a prominent notice on our site prior to implementing the changes to the Policy. We strongly encourage you to read the Privacy Policy periodically to stay informed of how your information is used.
CONTACT US
If you have any questions regarding this Privacy Policy or the practices of this Website, please contact us by sending an email to info@lenacolellc.com.